Traditions are events which are meant to be repeated on the same date every year. Same is the with the new tradition which Jet star unintentionally started last year and customers are not liking it at all. Last year in January Jetstar pulled a stunt by canceling their flight when a crew member called in sick forcing the airline to cancel and apologize to the customers at the very last minute of the scheduled flight.
Same thing repeated this year on 27th January when a crew member again called in sick at the last moment for the flight from Perth to Bali. Australian Aviation regulation department requires every flight depending on the air craft to have a specific number crew on duty to fulfill the requirement. Passengers are not happy with this event as they already checked in went through the required custom procedures only to get notified about the cancellation of the flight.
“We were all ushered back through to the airport entrance where our suitcases were waiting for us,” a passenger, Leanne, told WA Today.
“We were so disappointed, we lost a whole Bali day for a trip we’d been planning for 18 months.”
Jetstar claims that they were unable to replace the crew member because of the last-minute timing of the crew member’s falling unwell.
“We always have crew on standby, however as this flight was close to departure we were unable to replace the crew member in this short timeframe,” a Jetstar spokeswoman said.
The airline says it offered full refunds, or put passengers from the cancelled flight on alternative flights later that same day and the following day.